Crypto Ledger App Privacy Policy outlines how personal data is collected, processed, stored, and protected when users interact with the Crypto Ledger application, website, and associated services. This policy applies to all platforms where the application operates, including desktop systems (Windows, macOS, Linux), mobile devices (iOS, Android), and the informational website.
This Privacy Policy was last updated in January 2026. Periodic reviews are recommended as updates may occur to reflect changes in data handling practices, regulatory requirements, or service features. Continued use of Crypto Ledger services after policy updates indicates acceptance of revised terms.
Data Collection
Crypto Ledger App collects limited categories of personal data necessary for providing wallet services. The extent of collection depends on how users interact with the application and website.
Device and application data includes hardware wallet model identifiers, firmware versions, installed blockchain applications, and host device operating system information. This data enables the application to display correct interfaces, deliver compatible updates, and diagnose technical issues. No personally identifiable information is required to use the Crypto Ledger application. No account registration or identity verification exists.
Usage analytics encompass anonymized interaction patterns within the application such as feature usage frequency, navigation paths, and error occurrences. This information supports application improvement and identification of technical issues. Usage analytics collection is optional and can be disabled in application settings during initial setup or at any subsequent time.
Website visitor data comprises standard web server logs including IP addresses, browser types, referral URLs, pages visited, and timestamps. This data supports security monitoring, abuse prevention, and aggregated traffic analysis.
Cookies and Tracking Technologies
Crypto Ledger website uses cookies and similar technologies to enable functionality and analyze usage patterns.
Essential cookies enable core website functions including navigation, secure area access, and session management. These cookies do not collect personal data and cannot be disabled without affecting functionality.
Analytics cookies collect anonymized data about website usage including pages visited, time per page, and navigation patterns. These cookies use third-party analytics services and can be disabled through the cookie consent interface.
Marketing cookies may be placed by advertising partners to develop interest profiles for targeted advertising. These cookies require explicit opt-in consent and are not placed without user authorization.
Cookie preferences can be modified through the settings link in the website footer. Browser settings can also be configured to block or delete cookies, though this may affect website functionality.
Analytics and Performance Monitoring
Crypto Ledger App uses analytics tools to understand application and website interaction patterns. Analytics data is processed in aggregated form and excludes private keys, recovery phrases, account balances, and transaction details.
Application analytics operate through opt-in telemetry collecting anonymized events such as feature usage, error reports, and session duration. Users who decline analytics during setup transmit no telemetry data. Website analytics employ standard platforms for traffic analysis and performance monitoring.
Analytics data retention follows a 26-month rolling period. After this window, aggregated data is archived and raw event data is permanently deleted. Users can request analytics data deletion by contacting support with relevant device identifiers.
Third-Party Tools and Services
Crypto Ledger App integrates with third-party services to provide certain features. Data shared with these services is governed by their respective privacy policies.
- Blockchain network nodes receive transaction data including public addresses and transaction details when users send or receive cryptocurrency. This data is inherently public on blockchain networks.
- Swap service providers including Changelly, 1inch, and Paraswap receive transaction parameters when users execute exchanges within the application. These providers process transactions under their own privacy policies.
- Cloud infrastructure providers host Crypto Ledger backend services including genuine check servers, firmware distribution, and support systems. These providers process data under data processing agreements requiring regulatory compliance.
- Push notification services including Apple Push Notification Service and Firebase Cloud Messaging deliver alerts and updates to mobile users. These services receive device tokens but not account data.
Data Security
Crypto Ledger App implements technical and organizational measures protecting personal data against unauthorized access, alteration, disclosure, and destruction.
Security measures include:
- TLS 1.3 encryption for data in transit
- Encryption of stored data at rest
- Access controls limiting employee data access
- Regular security audits by independent third-party firms
- Incident response procedures for potential breaches
- Secure development practices following industry standards
We never ask for your recovery phrase or private keys. The Crypto Ledger application architecture ensures recovery phrases and private keys are generated and stored exclusively within the hardware wallet secure element. These cryptographic secrets are never transmitted to Ledger servers, host devices, or third parties. Any request for recovery phrases or private keys should be treated as a phishing attempt.
Data Retention
Crypto Ledger App retains personal data only for durations necessary to fulfill purposes described in this policy.
Specific retention periods:
- Website server logs: 90 days, then permanent deletion
- Analytics data: 26-month rolling period with subsequent archival
- Support ticket data: 3 years after last interaction
- Cookie consent records: 13 months per regulatory guidelines
Users can request personal data deletion subject to legal retention requirements. Deletion requests can be submitted through the support portal or by email to addresses provided on the Contact page.
User Rights
Crypto Ledger App respects user rights regarding personal data. Depending on jurisdiction, users may exercise rights including:
- Access to personal data held
- Correction of inaccurate data
- Deletion of personal data
- Restriction of processing
- Data portability in structured formats
- Objection to processing based on legitimate interests
Rights requests can be submitted through the support portal. Identity verification may be required before processing. Responses are provided within 30 days or within timeframes required by applicable law.
International Data Transfers
Crypto Ledger App may transfer personal data to countries outside user jurisdictions for processing by service providers. Such transfers are protected by appropriate safeguards including Standard Contractual Clauses, adequacy decisions, and binding corporate rules where applicable.
Children Privacy
Crypto Ledger services are not directed at individuals under 18 years of age. The application does not knowingly collect personal data from minors. If such collection is discovered, the data will be deleted promptly.
Policy Changes
Crypto Ledger reserves the right to update this Privacy Policy to reflect changes in data handling practices, legal requirements, or service features. Material changes will be communicated through the application interface or website.
Privacy Inquiries
Users with questions about this Privacy Policy or data handling practices can contact the privacy team through the support portal at support.ledger.com. Privacy inquiries receive priority handling within timeframes required by applicable regulations. For general support, visit our Contact page.